DORSET DIZZY CLINIC
Privacy Policy
What type of information do we collect?
Dorset Dizzy Clinic receive, collect and store any information you enter on our website or provide us in any other way. This includes your name, address, telephone number, email address, health information and testimonials.
Within assessment and treatment sessions, additional detailed personal, health, social, leisure and vocational information will be collected and stored. Standardised assessment tool data will be collected as routine care, securely stored and analysed in line with clinical governance frameworks.
How do we collect information?
When you enter information into the ‘contact us’ page on our website, call or send an email enquiry or within face-to-face clinical sessions. Your personal information will be used to return contact, process your enquiry and provide a healthcare service.
Why do we collect such personal information?
Dorset Dizzy Clinic collects information to process your enquiry and to provide healthcare advice, assessment and treatment. This may include face-to-face support or via email or telephone. We collect and store personal information to ensure ongoing clinical effectiveness and high-quality evidence-based care is provided in line with clinical governance and professional accreditation requirements.
With explicit consent, we may use your information for teaching or research activities, and this will be anonymised at your request.
Dorset Dizzy Clinic are legally required to securely store your data for 10 years after completing treatment in the event of any future litigation.
How do we store, use, share and disclose your personal information?
Dorset Dizzy Clinic is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to provide a healthcare service to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by Dorset Dizzy Clinic adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Dorset Dizzy Clinic stores electronic personal information on a password-controlled laptop, password secure cloud drive or password secure email account that only the involved clinicians have access to. All clinical systems and communication systems are further protected via 2 Factor Authenticator and Microsoft Authenticator. Paper-based documentation is immediately scanned and securely shredded in line with GDPR.
How do we communicate with you?
Dorset Dizzy Clinic may contact you to notify you regarding your account or appointments/appointment changes or cancellations, to troubleshoot problems with your account, to resolve a dispute, to collect monies owed. For these purposes we may contact you via email, telephone, text message or postal mail.
How do we use cookies and other tracking tools?
Cookies are small pieces of data stored on a site visitor's browser. They are typically used to keep track of the settings users have selected and actions they have taken on a site. https://allaboutcookies.org
Cookies are implemented in every site built by Wix.com. Look at the table below to view which cookies Wix.com implements on Wix.com sites.
It is possible to switch off cookies by setting your browser preferences, please note turning off cookies may result in a loss of functionality when using our website.
How can you withdraw your consent?
If you no longer wish for Dorset Dizzy Clinic to process your data, please contact us at info@dorsetdizzyclinic.co.uk. Dorset Dizzy Clinic are legally required to securely store your data for 10 years once treatment is completed in the event of any future litigation.
Privacy policy updates
Dorset Dizzy Clinic reserves the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon our posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information Dorset Dizzy Clinic have about you, simply contact us at info@dorsetdizzyclinic.co.uk. It is your right under GDPR to request a copy of the information we hold about you. Simply email info@dorsetdizzyclinic.co.uk. Proof of ID may be required. It may take up to 30 days for us to provide this information.