Frequently asked questions
"Do I need a referral from my GP?" Answer: No, you can self-refer to the clinic. However, if you have already seen a GP or a Consultant (such as an ENT or Neurologist), it is very helpful to bring any scan results or letters with you to your first appointment.
"Will the assessment make me feel more dizzy?" Answer: Some diagnostic tests are designed to provoke your symptoms so we can identify the exact cause of your dizziness. While this may cause a brief increase in symptoms, it is done in a safe, controlled environment. Most patients find that any provoked dizziness settles quickly before they leave the clinic.
"What should I wear for my appointment?" Answer: Please wear comfortable clothing and flat, supportive shoes (like trainers). We will be performing balance tests and movement assessments, so it is important that you feel stable and can move freely.
"Can I drive home after my first session?" Answer: Most people feel fine to drive; however, as the initial assessment can be tiring or occasionally trigger symptoms, we recommend—where possible—having a friend or family member drive you, or using public transport for your first visit.
"How many sessions will I need?" Answer: This varies depending on your diagnosis. Conditions like BPPV may only require 1–3 sessions, whereas chronic conditions like PPPD or Vestibular Migraine may require a longer-term rehabilitation program with follow-ups every few weeks.
"Do you accept private health insurance?" Answer: We no longer accept insurance payments direct from insurers. However, it is worth checking with your insurance company whether they will allow you to claim back any fees paid. The full initial assessment and follow-up costs are listed on this site. You will need to provide us with a Claim Reference Number and Membership Number prior to any treatment. Please note that home visits are generally not covered by any private health insurers and will have to paid directly.